Case Manager

Addison, Texas 75001

Full-Time | 8-hour Shift

Godsey Martin, P.C. is in search of individuals with a client first mentality, a collaborative teamwork spirit, a hunger for excellence, and a diligent work ethic in the role of Case Manager. This individual has extreme passion to be OF SERVICE to clients of the firm. The ideal candidate will have a “can do” and empathetic personality as to successfully achieve the required responsibilities of a Case Manager.

Responsibilities:

• Successfully complete all initial calls within 24 hours of an assigned case
• Successfully complete bi-weekly communications with clients providing status updates and addressing concerns/issues
• Establish liability within 10 days of case assignment
• Send out Letters of Protection and Letters of Representation within 48 hours of assigned cases
• Set up claims and liens in a timely fashion
• Educate clients on process, expectations, and timelines appropriately
• Properly build value in the case damage model proactively and timely

To be considered for this role, a candidate MUST:

• Have proven customer service experience/skillsets
• Have exceptional written & verbal communication skills
• Possess the ability to work in a fast paced, high volume work environment
• Experience as a Case Manager in a PI firm is a plus
• Be teachable
• Have exceptional time management skills
• Previous Neos Case Management Software experience is a plus
• Bilingual is a plus